Privacy Policy

Tross Construction Inc. (“we,” “us,” or “our”) operates this website and provides excavation, concrete, construction, waterproofing, renovation, drainage, metal/wood work, custom cabinet fabrication, and security & communication system services in Montreal, Quebec City, and surrounding areas. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or request a quote from us.

1. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, and mailing/project address, when you fill out our “Get a Quote” form, contact form, or otherwise contact us.
• Project Details: Information you provide about your renovation, construction, or service needs (e.g., type of service, property details, photos you may submit).
• Technical Information: IP address, browser type, device information, pages visited, and time spent on our site, collected automatically through cookies and similar technologies.
• Communication Records: Records of correspondence if you contact us by phone, email, or through our website.

2. How We Use Your Information

We use the information we collect to:

• Respond to quote requests and provide estimates for our services
• Schedule and carry out contracted work
• Communicate with you about your project, appointments, or inquiries
• Improve our website and services
• Send updates, promotions, or newsletters (only with your consent, where required)
• Comply with legal, accounting, or regulatory requirements

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Subcontractors and Suppliers: When necessary to complete a project (e.g., specialized trades, material suppliers).
• Service Providers: Third parties who help us operate our website, process payments, or manage customer communications, bound by confidentiality obligations.
• Legal Authorities: When required by law, regulation, or legal process.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, analyze site traffic, and understand where our visitors come from. You can control or disable cookies through your browser settings; note that some site features may not function properly if cookies are disabled.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, including satisfying any legal, accounting, or reporting requirements.

7. Your Rights

Depending on your jurisdiction (including under Quebec’s Act respecting the protection of personal information in the private sector, as amended by Law 25, and applicable Canadian federal privacy law), you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal limitations
• Withdraw consent to marketing communications at any time
• File a complaint with the applicable privacy regulator

To exercise any of these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

9. Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

• Tross Construction Inc. (Licence RBQ #5841923501)
• Email: contact@trossconstruction.ca
• Phone: (438) 920-8647 / +1 514 449 9499
• Address: 7131 Rue Bélanger, Montreal, Quebec H1M 3T5, Canada